Customer Relationship Manager at Izwe Loans Limited

full time
Western Region
confidential
Customer Service
Mid level
2 weeks ago
HND
60972

Job Description

Summary
The Relationship Manager for the Car4Cash product has the following key responsibilities: 

Sales
  • Responsible for identifying, on-boarding and serving individual / SME type customers who need short term loans
This process shall include the following:
 
o Building & maintenance of an active team of Independent Sales Executives
o Organizing customer acquisition activities like market storms
o Assisting prospective customers to fill required forms and put together the list of documents required to apply for Car4cash loans
  • Responsible for the achievement of Sales targets agreed for the product on a monthly basis
 
Credit Analysis
  • Responsible for the assessment of applications made by prospective clients in line with provisions, guidelines and standards as set out in the Credit Policy for Car4Cash Loans
  • Responsible for the presentation of credit requests to the Credit Manager
 
Relationship Management
  • Must ensure client loan requests are processed within prescribed TAT standard of 72 hours
  • Must assist clients by delivering solutions and services as provided by the institution
  • Must ensure speedy resolution of customer complaints
 
Collections
  • Must support collections team with “soft collections” techniques when required
  • Responsible for the achievement of monthly portfolio quality standards set for the business
  • Responsible for adherence to agreed Compliance standards.
 
Knowledge, Skills and Abilities Required:
  • HND or Degree in a related field
  • Good selling and persuasion skills
  • Good analytical skills
  • Previous experience in similar role in a reputable institution would be advantageous.
  • A demonstrable network of potential clients ready to on-board
  • Must be focused, organized and able to meet deadlines
  • Must take pride in delivery quality every time.
  • Excellent knowledge of the Ghanaian Small business climate and preferences.
 
Skills / Attributes
  • Analytical and hard working
  • Self-motivated
  • Excellent communication and interpersonal skills
  • Ability to drive sales whiles maintaining an eye for portfolio quality
  • Team spirit is essential

Branch: Takoradi

How to apply

Interested persons may submit relevant documents to the email in the more info section.

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More Information
Izwe Loans Ltd.
[email protected] Confidential Not Specified
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