Head of Technology at Bayport

Problem Solving

• Liaise with all problem resolution groups to reduce the impact of incidents and problems and to prevent recurrence of incidents.
• Close of all problem records formally once the problem report (RCA) has been completed and distributed to stakeholders
• Facilitate, document and the follow-up on all activities relating to problem investigation and review.
• Analyse historical data to identify and eliminate potential incidents before they occur.
• Identify the underlying causes of incidents and preventing recurrences.
• Facilitate the development of workarounds or other solutions to incidents.
• Resolve all critical events generated and/or reported to the Service Desk.

Drive Business Strategy

• Capture and channel the energy of individuals’ personal strategies for exploiting Information technology, aligned and backed by a corporate purpose to maximize total value, innovate, constrain overall cost and mitigate risk.

Leverage Technology across Business Units

• Enhance TAT via consistent training and effective process improvement through workflow system automation.

Revenue generation and cost reduction

• Maximize total value while reducing overall cost by effective negotiation, Innovation, planning and decision making.

System Optimisation

• Ensure IT systems and decisions are optimum, and necessary policies for enhancements are adhered to while enhancing or leveraging on existing IT infrastructure

• Provide and support effective enterprise tools and platforms for business interactions.