Operations Manager at a reputable company
A start up Courier Company is seeking to fill an Operations Manager role on a full time basis.
The purpose of this position is to plan, manage, train, direct, and control all operational resources to ensure timely and efficient management of pickups and deliveries of shipments.
The person must be knowledgeable in courier services, must be exceedingly organized, and must be attentive to detail-oriented.
Duties and Responsibilities
- Responsible for overall operational management and performance of delivery operations.
- Assign delivery to couriers according to schedules and routes
- Ensure that the processes and employees are working smoothly and efficiently.
- Achieve KPI and SLA of delivery and pickup commitment.
- Supervise staff to ensure that best safety practices are being followed while handling and delivering shipments.
- Ensure that courier operations are in line with industry best practices and SOPs
- Provide operations staff with guidance and support to cope with volume growth.
- Reassign responsibilities based on change in volumes or geography.
- Responsible for growing courier volumes and ensuring that set targets are met
- Oversees and reports weekly, monthly, quarterly and annual basis
- Identifies trends and assess opportunities to improve processes and execution
- 3 - 5 years supervisory / management experience in similar environment
- Demonstrated leadership abilities
- Previous experience with courier/express/parcel delivery company
- Comfortable with using MS Office and technology tools.
- Strong knowledge of courier operations process
- Ability to work under pressure and effective communication skills
- Time Management and Problem Solving
- Ability to communicate effectively with all levels of operations and management
- Detail oriented and focused
- Strong organizational skills
How to apply
Interested persons may submit relevant documents to the email in the more info section.
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